Terms & Conditions
Effective date: August 16, 2026
These Terms and Conditions (the “Terms”) govern your use of the Turner & Pooch website, checkout, customer account area, online courses, community, digital downloads, virtual coaching, and related services (together, the “Services”).
The Services are owned and operated by Ineke Turner, doing business as Turner & Pooch (“Turner & Pooch,” “we,” “us,” or “our”).
By accessing the Services, creating an account, or making a purchase, you agree to these Terms. If you do not agree, do not use the Services.
1. Who May Use the Services
All content published and made available on our Site is the property of Ineke Turner and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
2. Educational Purpose and Dog Training Disclaimer
Our courses, downloads, community posts, videos, and other educational materials provide general dog training information. They are not a substitute for an in-person assessment, veterinary care, medical advice, or emergency help.
Dogs and training situations vary. We do not guarantee a specific result, timeline, or change in behaviour. Your results depend on factors outside our control, including your dog’s health, history, temperament, environment, and how you apply the training.
You are responsible for:
Do not force a dog through panic, aggression, severe reactivity, breathing trouble, pain, injury, or another unsafe condition. Contact a qualified veterinarian or dog training professional when personal help is needed. Seek emergency help when there is an immediate safety or medical risk.
3. Assumption of Risk
Working with dogs and using dog training equipment carry inherent risks. These may include bites, scratches, falls, pulled muscles, damaged property, escaped dogs, and injury to people or animals.
To the extent permitted by law, you accept the risks connected with your decision to use the Services and apply the information provided. You remain responsible for your actions, your dog, and the safety of your training environment.
Nothing in these Terms limits a right or remedy that cannot legally be limited or waived.
4. Accounts and Account Security
You agree to provide accurate, current information and keep it updated.
Your account is for your personal use only. You may not share your login, allow another person to use your account, sell access, or copy course content into another platform or group.
You are responsible for keeping your password private and for activity under your account. Tell us promptly if you believe someone has accessed your account without permission.
We may suspend or terminate an account that is used fraudulently, shared without permission, used to harm the Services or another person, or used in breach of these Terms.
5. Purchases and Payment
The products, services, prices, currency, taxes, payment schedule, and available payment methods shown at checkout form part of your purchase agreement.
By placing an order, you confirm that:
Your bank or card provider may charge currency conversion, foreign transaction, or other fees. We do not control those fees.
We may refuse or cancel an order because of a pricing error, suspected fraud, payment failure, technical problem, product unavailability, or another reasonable business or legal concern. If we cancel a paid order before providing the purchased product or service, we will refund the amount we received for that order.
6. Digital Products and Course Access
Digital products may include online courses, videos, workbooks, ebooks, templates, and downloadable files.
Your purchase gives you a limited, personal, non-exclusive, non-transferable licence to access and use the product for your own personal dog training or learning. You do not own the underlying content.
The access period, if limited, will be stated on the sales page or at checkout. We may update the content, replace outdated material, change the delivery platform, or make reasonable changes to how the product is accessed.
You may not:
7. Coaching and Dog Training Services
Virtual coaching, consultations, and private dog training may be subject to additional booking terms, intake forms, waivers, cancellation rules, or service agreements. Those terms form part of your agreement with us.
If an additional service agreement conflicts with these Terms, the more specific service agreement will control for that service.
You are responsible for providing complete and accurate information about your dog’s health, behaviour, bite history, and safety risks.
Holding back relevant information may make the advice unsafe and may result in the session being ended.
8. Appointments, Cancellations, and Missed Sessions
The cancellation, rescheduling, late-arrival, and missed-session rules shown when you book apply to your appointment. Unless the booking page or a separate service agreement says otherwise, payments are not automatically refunded because you do not attend or arrive late.
We may end or reschedule a session if required for safety, illness, weather, a technical problem, or another circumstance outside our reasonable control. If we cancel a paid session and do not provide a replacement time, we will refund the amount paid for that session.
9. Refunds
Refund eligibility is governed by the refund terms shown on the applicable sales page, checkout page, booking page, or separate Refund Policy at the time of purchase. Please review those terms before buying.
We do not promise a refund simply because you changed your mind, did not complete a course, did not download a product, did not attend a booked service, or did not achieve a specific result.
This section does not limit any cancellation, refund, or other right that applies under mandatory consumer protection law.
10. Subscriptions and Automatic Renewals
This section applies only when you purchase a subscription, membership, or payment plan that is described as recurring.
The price, billing frequency, renewal terms, minimum commitment, and cancellation method will be disclosed before you purchase. By purchasing a recurring plan, you authorize us to charge your selected payment method on each billing date until the plan ends or is cancelled.
Cancelling a subscription stops future renewal charges. Unless the offer or mandatory law says otherwise, cancellation does not create a partial refund for the current billing period, and access continues until that paid period ends.
A fixed instalment plan is not the same as a cancel-anytime subscription. Cancelling access does not cancel remaining instalments owed for a product already purchased unless the purchase terms or applicable law say otherwise.
11. Community Rules and User Content
If the Services include comments, discussion spaces, live calls, or a member community, you agree to communicate respectfully and use those areas for their intended purpose.
You may not post, upload, or share content that:
You keep ownership of content you create. By posting it within the Services, you give us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, and display it only as reasonably needed to operate, moderate, and provide the Services.
Posting in the community does not give us permission to use your words, photos, videos, name, dog, or results in advertising. We will ask for separate permission before using identifiable member content for marketing.
We may review, move, edit, restrict, or remove user content and may suspend or remove community access when reasonably necessary to enforce these Terms, protect users, or protect the Services.
12. Privacy in Community Spaces
Community spaces are not private one-to-one coaching. Other members may see what you post. Do not share information you want kept confidential.
You may not copy, screenshot, record, or share another member’s posts, images, videos, personal information, or comments outside the community without that member’s clear permission.
13. Intellectual Property
The Services and their original content are owned by Ineke Turner or used with permission. This includes our business name, branding, logos, course names, methods as expressed in our materials, videos, images, illustrations, text, audio, downloads, worksheets, graphics, and website design.
These Terms do not transfer any ownership rights to you. Any use not clearly allowed by these Terms requires our written permission.
“Turner & Pooch” and “REAL Training for UNreal Dogs.” may not be used in a way that suggests endorsement, affiliation, or ownership without written permission.
14. Testimonials and Results
Testimonials describe individual experiences. They are not promises that you or your dog will get the same result.
We will only use your testimonial, name, image, video, or other identifiable content for marketing with your permission. You may contact us if you want to withdraw permission for future use.
Withdrawal will not require us to recall material that was lawfully produced or published before we received your request, where the law allows continued use.
15. Third-Party Services and Links
The Services may rely on or link to third-party providers, including payment processors, scheduling tools, video hosts, community software, email providers, social media platforms, and websites that sell products.
Third parties control their own services, terms, privacy practices, availability, and content. We are not responsible for a third party’s website, product, service, security, or conduct.
Some links may be affiliate links. If you buy through an affiliate link, we may earn a commission at no extra cost to you. An affiliate relationship does not change your agreement with the third-party seller.
16. Service Availability
We work to keep the Services available, but we do not guarantee uninterrupted or error-free access. Access may be affected by maintenance, updates, platform changes, internet outages, security issues, events outside our control, or the discontinuation of a third-party service.
We may change or discontinue free content or community features at any time. If a change materially affects a paid product, we will take reasonable steps to provide the purchased content, a suitable replacement, or another remedy required by law.
17. Acceptable Use
You may not:
18. Suspension and Termination
You may stop using the Services at any time.
We may limit, suspend, or terminate access if you breach these Terms, fail to make a required payment, create a safety or security risk, infringe intellectual property, harass another person, or misuse the Services.
When reasonable, we will give notice and an opportunity to correct the issue. We may act immediately when needed to prevent harm, fraud, unlawful conduct, an ongoing rights violation, or a serious security risk.
Termination does not remove payment obligations that arose before termination. Refunds, if any, remain subject to the applicable refund terms and mandatory law.
19. Disclaimer of Warranties
To the extent permitted by law, the Services are provided on an “as available” basis. We do not guarantee that the Services will always be available, free from errors, or suitable for every dog, person, device, or situation.
Nothing in these Terms excludes a warranty, condition, representation, right, or remedy that cannot be excluded under applicable law.
20. Limitation of Liability
To the extent permitted by law, Turner & Pooch and Ineke Turner will not be liable for indirect, incidental, special, or consequential loss arising from your use of, inability to use, or reliance on the Services.
To the extent permitted by law, our total liability for a claim connected with a paid product or service will not exceed the amount you paid us for the specific product or service giving rise to the claim.
These limits do not apply where liability cannot legally be limited, including liability arising from fraud, wilful misconduct, or any other matter that applicable law does not allow us to exclude or limit.
21. Indemnity
To the extent permitted by law, you agree to reimburse Turner & Pooch and Ineke Turner for reasonable losses, claims, and expenses arising from:
This section does not require you to reimburse us for our own negligence, wilful misconduct, or breach of law.
22. Privacy and Electronic Communications
Our collection, use, and disclosure of personal information are described in our Privacy Policy.
We may send service messages needed to provide your purchase, such as receipts, account notices, course access emails, appointment information, and safety or policy updates.
Marketing emails are subject to your consent and applicable law. You may unsubscribe from marketing emails using the link in the message. Unsubscribing from marketing does not stop necessary service messages connected with an active purchase, account, booking, or legal obligation.
23. Consumer Rights
These Terms are subject to the mandatory consumer protection laws that apply to you. Nothing in these Terms removes or limits a legal right or remedy that cannot be waived.
If a mandatory law conflicts with these Terms, the mandatory law will apply to the extent of the conflict.
24. Governing Law
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply in Ontario, without regard to conflict-of-law principles.
Subject to any mandatory right you have under the law of your own jurisdiction, disputes will be brought before the courts located in Ontario, Canada.
25. Changes to These Terms
We may update these Terms to reflect changes to the Services, our business practices, security needs, or the law.
The effective date at the top shows when these Terms were last updated. Material changes will apply prospectively unless the law requires otherwise. We will provide reasonable notice of a material change when required.
Changes will not remove rights that already apply to a completed purchase unless you agree or the law allows the change.
26. Severability
If any part of these Terms is found invalid or unenforceable, that part will be limited or removed only to the extent necessary. The remaining Terms will continue to apply.
27. No Waiver
If we do not enforce a provision of these Terms immediately, that does not waive our right to enforce it later.
28. Entire Agreement
These Terms, the Privacy Policy, the Refund Policy, the information shown at checkout, and any product-specific or service-specific agreement make up the agreement between you and Turner & Pooch regarding the Services.
If product-specific or service-specific terms conflict with these general Terms, the more specific terms will control for that purchase.
29. Contact Us
Questions about these Terms may be sent to:
(416) 570-3730
ptbodogtrainer@gmail.com
Toronto, Ontario